PTG has established the Office of Transformation and Innovation to create business and service innovations, as well as initiating changes in the work processes for the organization. Every innovation project will be developed under the same goal of “creating well-being” for customers, partners, society and employees under the below strategy theme. These are considered key for management, starting from project approval through to support of various resources for those projects to facilitate implementation.

Every innovation has been developed under the same goal of achieving “Well-being and Contentedness” for all customers, partners, society, employees, and stakeholders. This vision is at the core of everything, starting from the beginning of an initiative, through to the approval process and resources provision. There are four strategic themes as follows:

The Company also aims to expand its activities in order to continually improve work efficiency. Employees are encouraged to participate in KAIZEN to promote process innovation and improve work within the organization, from upstream to downstream, while also enhancing customer satisfaction, both internally and externally. PTG is determined to produce KAIZEN Leaders out of the employees. These leaders are to be change agents that align with the Think Big Do Best Policy that consists of 5 topics:

1. Promote "PTG Well-being and Contentedness" by making sustainable improvements and turning the COVID-19 situation into an opportunity.
2. Achieve department’s and division’s goals as assigned.
3. Improve internal supply chain processes to be efficient in order to reduce waste completely within the process.
4. Build a culture of constant work improvement in the organization based on the Do Your BEST approach.
5. Build a team, committee, and working group to promote the ongoing Kaizen activities on a yearly basis.

For the process innovation procedures under the KAIZEN activity, employees are required to propose innovative process improvement ideas that are in accordance with the operational criteria in the 5 areas of SCOR Model supply chain, namely Safety, Quality, Productivity, Cost, and Service. Employees must present it to the committee for further judgement and actions. The Company expects to expand its portfolio of innovations across all PTG service areas to reinforce its efforts in being an innovative organization.